Unresolved Payment Issue

  • Unresolved Payment Issue

    Posted by Cooley on 31 May 2023 at 23:22

    Hi there. There is an issue on my ad account regarding payment. I have already put money into Rockads but it still says I have no payment method on my account. This has gone unresolved for so long despite countless ticket requests. If this could be resolved today, I would greatly appreciate it. Thank you.

    Deniz replied 4 months ago 2 Members · 3 Replies
  • 3 Replies
  • Cooley

    31 May 2023 at 23:40
    • Deniz

      1 June 2023 at 06:20

      Hi! Sad to hear that. Did you add balance to your Rockads wallet or your ad account? If you only add balance to your Rockads wallet, you need to transfer it to your ad account, too. If you can share your ad account with me, I will check personally.